Return & Refund Policy

1. Return Eligibility

You may return EkTag products within 7 days of delivery, subject to the following conditions:

2. How to Initiate a Return

1. Contact our support team at scan@ektag.app or +91 92899 92797 within 7 days of delivery.
2. Provide your order number, reason for return, and photos (if damaged/defective).
3. Our team will review your request and provide return shipping instructions within 24 hours.
4. Ship the product back in its original packaging. Return shipping costs for defective/damaged items are covered by us.

3. Refund Process

• Refunds are initiated within 3-5 business days after we receive and inspect the returned product.
• Refunds are processed to the original payment method.
• Bank processing may take an additional 5-7 business days for the amount to reflect in your account.
• You will receive an email confirmation once the refund is processed.

4. Replacement Policy

If you received a damaged or defective product, you can opt for a free replacement instead of a refund. Replacements are shipped within 2-3 business days after we receive the returned item. In urgent cases, we may ship the replacement immediately upon receiving photo evidence of the damage.

5. Subscription Refunds

The routing service subscription is non-refundable once activated. If you experience service issues, please contact our support team — we'll work to resolve them.

6. Cancellation Before Dispatch

Orders can be cancelled for a full refund at any time before dispatch. Once the order has been shipped, it cannot be cancelled — you would need to follow the return process after delivery.

7. Contact Us

For returns, refunds, or any order-related concerns: